Chega de Suporte de Graça: Aprenda Como Cobrar Pelo Pós-Entrega Sem Perder Clientes

Chega de Suporte de Graça: Aprenda Como Cobrar Pelo Pós-Entrega Sem Perder Clientes (Descubra Agora!)

Escrito por: Renda Dev

Desde o início, detalhe o que está incluso e por quanto tempo. Sem isso, o cliente espera que todo e qualquer ajuste seja gratuito e aí você sai perdendo.

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Ofereça pacotes com horas de suporte por mês. Isso mostra profissionalismo, gera receita recorrente e dá segurança para o cliente continuar com você.

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Erros do sistema que são sua responsabilidade devem ser corrigidos, mas novos recursos são novos serviços e devem ser cobrados como tal.

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Tenha uma tabela de valores para atendimentos avulsos Mostre quanto custa um suporte fora do plano.

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Ter um preço definido evita desgaste, valoriza seu tempo e deixa o cliente mais propenso a contratar um plano.

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Evite termos técnicos. Diga: “Se precisar de ajuda depois da entrega, tenho planos que cuidam disso.” Clareza gera confiança e facilita a venda.

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Suporte não é favor, é serviço pago Cobrar pelo suporte não afasta clientes, atrai os certos.

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Veja o artigo completo!!!👇

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